Rammas: DEWA’s AI customer-service assistant in Dubai
Ask DEWA’s Rammas about electricity and water services in Dubai, with AI-powered support in Arabic and English. Illustrative archive photo: wilhelmtittes / Wikimedia Commons, CC BY 3.0 (uploaded 2015).
Rammas is Dubai Electricity and Water Authority’s AI-powered customer-service assistant for Dubai. DEWA says it uses generative AI and ChatGPT to answer customer enquiries, drawing on information from the authority’s website. It provides a conversational starting point when you need to find the relevant electricity or water service and understand the next step. Access it through DEWA’s website or smart app and ask in Arabic or English. Keep questions focused on the service you need, then check the official service page for current requirements, charges and any sign-in steps before proceeding. Illustrative archive photo: Dubai electricity pylons, wilhelmtittes / Wikimedia Commons, CC BY 3.0. Original upload: 2 May 2015. No image edits. This is electricity-infrastructure context, not a Rammas screenshot or identification of a particular DEWA facility. Source: https://commons.wikimedia.org/wiki/File:Dubai_electricity_-_panoramio.jpg Licence: https://creativecommons.org/licenses/by/3.0/deed.en
- Category: Government AI assistants
- Emirate: Dubai
- Location: Online through DEWA’s website and smart app
Questions and answers
What is DEWA’s Rammas?
Rammas is DEWA’s AI-powered virtual assistant for customer enquiries about its services. DEWA has enhanced it with generative AI and ChatGPT.
Where can I use Rammas?
DEWA lists its website and smart app among the public ways to access Rammas. Start with DEWA’s official Rammas page.
Does Rammas support Arabic and English?
Yes. DEWA describes Arabic and English customer support through Rammas.
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